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Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

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Request a call-back - Your business interests (optional)

Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

  1. 01 Completed Step 01
  2. 02 Current Step 02

Business size (optional)

Your business turnover

Your industry sector (optional)

Your market interest (optional)

Which international markets interest you?

Add your business interests

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

Business size

Your business turnover

Your industry sector

Your market interest

Which international markets interest you?

Request a callback

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We’ll be in touch

A Relationship Manager from HSBC Egypt will give you a call within three business days.

Your interests

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  • Location:
  • International markets:

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General enquiries

Address

HSBC Bank Egypt S.A.E
306 Corniche El Nil Street
Maadi
Cairo
Egypt

Send us your compliments, suggestions or complaints

Your comments matter to us

At HSBC, your opinions matter. Should you have any compliments, suggestions or complaints about the service you have received, please use one of the following channels. HSBC Bank Egypt has a complaint/feedback handling process in place, details of which are provided below.

Call us at +202 3535 5200 or visit the nearest HSBC branch.

In case we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.

Write to us:

Click here to send us your compliments, suggestions or complaints

You will receive a notification acknowledging your complaint / feedback and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.

Our complaints process

What happens when you first complain?

HSBC is always keen to do the best to provide you with the highest service in order to meet your expectations. In case of your non satisfaction from our services that is presented to you, kindly raise your concerns first to be resolved through any of our channels mentioned herein above. We will fully investigate and act swiftly towards finalising the matter, while ensuring transparent communication, whether verbally and/or in writing in order to meet the higher standards of satisfaction. Sometimes it may take a little longer– if this is the case, we will ensure keeping you updated with the progress on pro-active basis.

What can you do if you're not satisfied with the response to your complaint?

If you are not satisfied with the response you have received by logging your complaint / feedback through the channels provided above, please reply back in writing, highlighting the non-acceptance reasons within maximum of 15 days of receiving the initial bank’s feedback. Otherwise, it will be deemed as implicit acceptance of the bank’s reply.

Customer not satisfied with the Bank's Response?

In the event of not being satisfied with our final response, you have the right to refer your case to the Central Bank of Egypt (CBE) by:

  • • Directly visiting CBE premises (54 Elgomhorya Street 11511, Cairo, Egypt) or
  • • Contacting their hotline (16777).
  • • sending an e-mail by referring to “Contact Us” button through the CBE's website  http://www.cbe.org.eg

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.