HSBC is a preferred banking partner for Freight Systems, with its extensive global network supporting the company’s business growth across all the markets it operates in with, until now, the exception of India.
This will soon change, as HSBC will be supporting Freight Systems on one of it’s biggest projects in northern India, thereby completing the bank’s full support for the company across the world.
“HSBC’s global network is quite fantastic and we are very excited about India. HSBC has been the most friendly bank for us and our Relationship Manager is one of the best bankers in this industry,” Datta says.
“The relationship management of HSBC is quite superior to some of the other international banks that are out there. It gives me a lot of comfort as a CFO that I can pick up the phone and speak to my Relationship Manager anytime,” he adds.
Seamless online banking
The bank’s powerful and intuitive online HSBCnet platform, as well as less burdensome documentation requirements to set up financing facilities, are other banking strengths that bring a lot of value to Freight Systems.
“When I come in every morning, the first thing I do is open HSBCnet, where I can see everything I need right in front of me. I can process any approval that comes to me from anywhere in the world just from that screen,” Datta says.
Over the next few years, Freight Systems aims to expand its operations in the United States, China and Africa, using Dubai as a major regional logistics hub for cargo movements between these destinations.
Along with the Indian project, the company is also building another warehouse in Qatar capital Doha, adding extra storage capacity to its four large warehouse locations in Dubai with a total area of 66,000 square meters.
“We are very keen on asset building. We have just acquired a business from Hapag-Lloyd, so that is going to take us to another level,” Datta says.
“The next 12 to 18 months will be very exciting times,” he says.
Compliance and employee retention key
Compliance with rules and regulations as well as creating an inviting environment to retain employees in the long term are key for Freight Systems. The company employs 259 people across the region.
“One key message that I would like to convey is compliance. Even though we are a family business, we are very particular about compliance and do audits very regularly and diligently all across the globe,” Datta says.
“Another key factor is employee retention. We are in the service industry, where relationships are very important, as well as creating a friendly and warm environment that makes people stick around. That’s success,” he concludes.